Overview

Basic Job Training

This is the industry standard course comprising of twelve modules:

• Roles and Responsibilities
• Customer Care and Social Skills
• Equality and Diversity
• Patrolling
• Access Control
• Searching
• Security and Emergency Systems
• Fire Awareness
• Health and Safety at Work
• The Law – England and Wales
• Emergencies
• Communications and Reporting

Communication and Conflict Management

• Recognising and Avoiding Conflict
• Self Awareness
• Customer Care
• Communication
• Reducing Conflict
• High Risk Conflict
• Problem Solving
• Learning From Conflict