Conflict Management

About this course

This course is available to a variety of individuals and groups, from business sectors and organisations who come into contact with aggression and violence in the workplace. This course is certificated by ADL Training Services as an attendance course.

Duration

  • 1 day

Overview

  • Avoiding Conflict and Assessing Risk
  • Defusing Conflict
  • Resolving Conflict
  • Learning from Conflict
  • Customer Care